Privacy Policy

Last updated: June 2026

1. Introduction

Darkline IT Solutions (a trading name of Frequency Craft Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Business information (company name, service requirements)
• Communication records (emails, messages)
• Technical information (IP address, browser type)

3. How We Use Your Information

We use your personal information to:

• Provide IT services and support
• Communicate with you about your inquiries and services
• Send quotations and invoices
• Improve our services
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information to third parties. We may share your data only with:

• Service providers who assist us in delivering our services (e.g., hosting providers)
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your personal information
• Data portability

7. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Darkline IT Solutions
A trading name of Frequency Craft Ltd
Registered in England & Wales
Company No: 15619232
Registered Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.