Terms of Service

Last updated: June 2026

1. Introduction

These Terms of Service govern your use of the IT services provided by Darkline IT Solutions (a trading name of Frequency Craft Ltd). By engaging our services, you agree to these terms.

2. Services

Darkline IT Solutions provides the following services:

  • Website design and hosting
  • Domain registration and management
  • Email services
  • Microsoft 365 implementation and support
  • Networking solutions
  • Hardware support and maintenance

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate information for service delivery
  • Maintain appropriate backups of your data
  • Pay invoices within the agreed payment terms
  • Provide access to systems as required for service delivery
  • Notify us promptly of any issues or concerns

4. Payment Terms

Payment terms will be agreed upon in writing before service commencement. Late payments may incur interest charges and could result in service suspension.

5. Service Level Agreement

We endeavour to provide services with reasonable care and skill. Response times and service availability will be agreed upon based on the service package selected.

6. Limitation of Liability

Darkline IT Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid for the specific service in question.

7. Data Protection

We comply with GDPR and other applicable data protection laws. Please refer to our Privacy Policy for details on how we handle your personal information.

8. Termination

Either party may terminate the service agreement with written notice. We reserve the right to terminate services immediately for breach of these terms or non-payment.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Contact Information

Darkline IT Solutions
A trading name of Frequency Craft Ltd
Registered in England & Wales
Company No: 15619232
Registered Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE

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